Open Mimecast

Sales Operations Analyst Graduate

Graduate Programmes ICT
Location City of Johannesburg Metropolitan, Gauteng

A graduate role within the EMEA Sales Operations team focused on CRM management, pipeline hygiene monitoring, and supporting forecasting and annual planning processes.

About this opportunity

Mimecast is recruiting for their EMEA Sales Operations graduate intake in Johannesburg. This role provides direct exposure to the forecasting, pipeline, and annual planning processes of a global sales organization. You will serve as the first point of contact for the EMEA sales team, ensuring the systems and data that drive the business remain accurate and functional.

The programme includes a structured 90-day onboarding period designed to build ownership of core Sales Operations functions at a manageable pace.

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Responsibilities

  • Ticket Queue Management: Manage the Zendesk ticket queue, handling queries regarding territories, account changes, and reporting.
  • Salesforce Administration: Execute account territory reassignments and ownership transfers in Salesforce (SFDC).
  • Pipeline Hygiene: Monitor weekly pipeline data for errors, missing fields, or stuck stages, and distribute exception reports to sales managers.
  • Deal Monitoring: Investigating root causes for incorrectly attributed closed deals and flagging them for correction.
  • Reporting: Support weekly and monthly reporting cadences to ensure data accuracy for leadership.

Requirements

  • Analytical Mindset: High attention to detail and ability to work with complex data sets.
  • Technical Skills: Proficiency in Microsoft Excel or Google Sheets.
  • Knowledge: Understanding of B2B sales cycles and CRM tools is highly desirable.
  • Communication: Ability to triage and respond to queries from diverse stakeholders across the EMEA region.
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Benefits

  • Structured Onboarding: A dedicated 90-day progression plan.
  • Global Exposure: Direct involvement in the mechanics of a global Go-To-Market function.
  • Career Pathing: Build a foundation for a career in Sales Operations or Revenue Operations.
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